Continuing Sunday June 1st, 2008:
I was so excited as Travis and I left the Venetian.
Tickets to Blue Man group in hand, and headed to the star production of the night: Zumanity at New York New York.
It was around 6 or 7 o’clock at night, and we didn’t want to rush over to the hotel to make it on time.
(Traffic via cab sucks, it can get so slow!)
So we wanted to take a break in the hotel and wait for the show to start at 10PM.
Jumped off the Deuce and walked through the entrance of New York New York:
“How is it that it’s hotter inside than the outside?”
“Hmmm, maybe it’s just this part of the hotel. Let’s walk over to the other side where the front desk is.”
We walked around the casino floor and nothing changed.
Sweating, sweating, and more sweating.
It didn’t stop.
My attempt to get Travis on a roller-coaster failed as we got up to the higher floor to see the roller coaster and the “Coney” themed game area. We hung around and played some games.
We headed toward ESPN Zone to grab dinner before the show.
Dining area closed?!
So we settled for the Mexican place in the hotel, which was also brutally hot in temperature.
So muggy as we sipped out margaritas waiting for the show to start.
Close to 10PM, we walked over to the Zumanity theatre doors.
There were so many people around.
I was smiling, and was so excited to see so many people to attend this performance.
As we got closer however, it didn’t look like any of these people were very happy.
A couple yelled out to us, “Hey, are you here to see tonight’s show?”
“Yeh! I’m excited, what’s going on?”
“The show’s canceled tonight.”
Travis said later that night that he saw the saddest and angriest expression on my face when we learned that the show was canceled.
I stammered, “But we’re leaving in a couple days. We’re going to see the Blue Man group Tuesday and then we’re back home the next day. Is there a show tomorrow Monday?”
“Oh no. You need to get one of those white sheets from the box office people to figure out your refund or rescheduling of your tickets.”
The broken air conditioning and the cancellation of the show brought me to a point that I was going to lose it in front of everyone.
We flew all the way down to Las Vegas so I can see Zumanity.
Yet all this time and effort to get down to New York New York,
the show got canceled.
New York New York Hotel & Casino just lost a customer.
Not just a customer, but a future loyal hotel guest.
Does air conditioning systems break down from time to time.
Yes, we understand it does, like any machine.
I plan to come back to Vegas for a convention in the near future.
I was looking forward to staying at New York New York because the hotel really brings back the memories of time I spent in the actual area of Manhattan in New York last winter.
Now seeing how no proactive actions were taken to keep the guests and visitors comfortable on the casino floor, I believe this will reflect the mediocre service I will receive if I do visit this hotel again.
Why wasn’t the air-conditioning fixed right away?
We spent over three hours waiting in this hotel for Zumanity, and everyone in the hotel had to go around uncomfortably.
Why weren’t there some things done just to make this wait in New York New York just a little more bearing against the heat? There was no kind gesture to ease the tolerance of the heat in New York New York. Why weren’t complimentary beverages handed out? Why was there no announcement over the intercom system to “apologize for the inconvenience” of the broken air conditioning.
I asked the couple how long ago was the cancellation announced for the 10PM show of Zumanity.
“Oh, just about 5 minutes ago.”
Why was there no announcement?
Why did they cancel so close to the start of the show?
Why wasn’t the announcement of the cancellation done earlier so the attendees could go somewhere else on the Strip and find something else to do so the night, or in our case our whole trip, would be ruined?
Thanks for nothing New York New York.
Thanks for showing how “high” your customer service can be at your hotel in Las Vegas.