Filed under: Concerts & Fun | Tags: air conditioning, bad experience, boiling, broken, casino, hot, hotel, las vegas, new york new york, strip, sweating
Continuing Sunday June 1st, 2008:
I was so excited as Travis and I left the Venetian.
Tickets to Blue Man group in hand, and headed to the star production of the night: Zumanity at New York New York.
It was around 6 or 7 o’clock at night, and we didn’t want to rush over to the hotel to make it on time.
(Traffic via cab sucks, it can get so slow!)
So we wanted to take a break in the hotel and wait for the show to start at 10PM.
Jumped off the Deuce and walked through the entrance of New York New York:
“How is it that it’s hotter inside than the outside?”
“Hmmm, maybe it’s just this part of the hotel. Let’s walk over to the other side where the front desk is.”
We walked around the casino floor and nothing changed.
Sweating, sweating, and more sweating.
It didn’t stop.
My attempt to get Travis on a roller-coaster failed as we got up to the higher floor to see the roller coaster and the “Coney” themed game area. We hung around and played some games.
Travis was drawn to playing “Dragon’s Lair,” as if the heat in the hotel didn’t glue us to our seats.
We headed toward ESPN Zone to grab dinner before the show.
Dining area closed?!
So we settled for the Mexican place in the hotel, which was also brutally hot in temperature.
So muggy as we sipped out margaritas waiting for the show to start.
Close to 10PM, we walked over to the Zumanity theatre doors.
There were so many people around.
I was smiling, and was so excited to see so many people to attend this performance.
As we got closer however, it didn’t look like any of these people were very happy.
A couple yelled out to us, “Hey, are you here to see tonight’s show?”
“Yeh! I’m excited, what’s going on?”
“The show’s canceled tonight.”
Travis said later that night that he saw the saddest and angriest expression on my face when we learned that the show was canceled.
I stammered, “But we’re leaving in a couple days. We’re going to see the Blue Man group Tuesday and then we’re back home the next day. Is there a show tomorrow Monday?”
“Oh no. You need to get one of those white sheets from the box office people to figure out your refund or rescheduling of your tickets.”
The broken air conditioning and the cancellation of the show brought me to a point that I was going to lose it in front of everyone.
We flew all the way down to Las Vegas so I can see Zumanity.
Yet all this time and effort to get down to New York New York,
the show got canceled.
New York New York Hotel & Casino just lost a customer.
Not just a customer, but a future loyal hotel guest.
Does air conditioning systems break down from time to time.
Yes, we understand it does, like any machine.
I plan to come back to Vegas for a convention in the near future.
I was looking forward to staying at New York New York because the hotel really brings back the memories of time I spent in the actual area of Manhattan in New York last winter.
Now seeing how no proactive actions were taken to keep the guests and visitors comfortable on the casino floor, I believe this will reflect the mediocre service I will receive if I do visit this hotel again.
Why wasn’t the air-conditioning fixed right away?
We spent over three hours waiting in this hotel for Zumanity, and everyone in the hotel had to go around uncomfortably.
Why weren’t there some things done just to make this wait in New York New York just a little more bearing against the heat? There was no kind gesture to ease the tolerance of the heat in New York New York. Why weren’t complimentary beverages handed out? Why was there no announcement over the intercom system to “apologize for the inconvenience” of the broken air conditioning.
I asked the couple how long ago was the cancellation announced for the 10PM show of Zumanity.
“Oh, just about 5 minutes ago.”
Why was there no announcement?
Why did they cancel so close to the start of the show?
Why wasn’t the announcement of the cancellation done earlier so the attendees could go somewhere else on the Strip and find something else to do so the night, or in our case our whole trip, would be ruined?
Thanks for nothing New York New York.
Thanks for showing how “high” your customer service can be at your hotel in Las Vegas.
Filed under: Concerts & Fun | Tags: animals, fun, las vegas, mirage hotel, roy, santcuary, secret garden, siegfried, strip, tigers, walk, zoo
It’s tough to sit down at the end of each day on your getaway and just write about what happened that day.
So I’m just going to blog about each occurring event at my own time, just so I can recall the best details of that day.
Continuing on with my Vegas trip.
Since the scheduled boxing match starring Zab Juda got cancelled before we arrived, we decided that we were still going to visit Las Vegas and look forward to seeing what I wanted to see: my first Cirque Du Soleil production.
Travis scarfed down a giant hot-dog from Slots-o-fun at Circus Circus and we “Deuced” (the bus) it over to the Mirage.
It was funny how we sat right in front of a couple from LA, who lived in Vancouver during the 60s. The gentleman asked about Downtown Vancouver, and reminisced about when he used to live on Barclay and Denman. He misses the mountains and told us Robson was known to be hugely populated with Germans. I laughed because now there are more tourists and exchange students than Vancouverites downtown.
I was starving as we entered the Secret Garden by Siegfried and Roy.
I thought, oh hey, this outta be a short walk through the sanctuary.
The animals were gorgeous, and somewhat active in their play.
Well, I couldn’t blame them for just laying around trunks and the water.
Or their temper.
It was pretty hot as usual in the Las Vegas weather.
I think the fact I’ll remember most from this Secret Garden visit is the fact about tigers and their tails.
If you’re one up close and he/she flips their tail at you-
After saying my final farewells to the playful dolphins, Travis and I finally went on our own food hunt.
I was really hungry and wanted to check out the “Cravings” buffet in the Mirage.
So much variety, and there was sushi too!
So much seafood. Mmmm.
Travis was so fascinated that donairs can me made at the buffet.
The manager at the time kindly cut some donair meat for Travis when he saw that he was waiting at the carvery.
This was my first visit to a very-well-run and impressive buffet in Las Vegas.
I was impressed by every team member in that Buffet.
From the cashier, to the attendants, our hostess and server, and especially the manager.
However, next time I visit Cravings, I’d better watch the amount I put into my stomach.
I think from not eating breakfast, I overindulged on the gelato (they had gelato?!) and other amazing items.
We wandered over to TI and crossed the strip to get to the Venetian to pick up our tickets early Monday for the Blue Man group. There were many jewelery conventioneers filling the hallways of the Palazzo and the Venetian. Tickets were not available that Monday, so we decided to go with Tuesday because we were leaving Wednesday.
Off to New York New York, expecting a relaxing time waiting for our main event of our trip: Zumanity.
Was this wait pleasant?
Try waiting three hours in a hotel with broken air conditioning >
